Shipping policy

Thank you for choosing EXO-35 for your woolen felt shoe purchase. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below to understand our processes and expectations regarding shipping and delivery.

Order Processing Time:

Order Confirmation: Once you place an order for woolen felt shoes, you will receive an order confirmation email with the details of your purchase. Please review the information carefully and contact us immediately if you notice any errors.

Processing Time: We strive to process and prepare your order for shipment within three business days from the date of purchase. Please note that during peak seasons or promotional periods, there may be slight delays in processing times. We appreciate your patience and understanding.

Shipping Methods and Delivery:

Shipping Methods: We partner with reputable shipping carriers to ensure safe and efficient delivery of your woolen felt shoes. The available shipping methods and carriers will be displayed during the checkout process. Please choose the option that best suits your needs.

Delivery Time: The estimated delivery time will depend on your shipping address and the chosen shipping method. Once your order has been processed and handed over to the shipping carrier, the estimated delivery time can range from 7 to 10 business days. Please note that unforeseen circumstances or factors beyond our control may occasionally cause delays in delivery. The delivery time period may vary due to the destination country.

Shipment Tracking: For your convenience, we provide shipment tracking information. You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment online through the shipping carrier’s website.

Shipping Costs: The shipping cost for your woolen felt shoes will be calculated based on factors such as the shipping destination, package weight, and chosen shipping method. The shipping cost will be clearly displayed during the checkout process before you finalize your order.

Customs and Duties: Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office to understand any potential fees or restrictions before placing an international order.

Address Accuracy and Delivery Issues:

Address Accuracy: It is crucial to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delivery delays or failed deliveries due to incorrect or incomplete address details. Please double-check your shipping address before finalizing your order.

Delivery Issues: In rare cases where a delivery issue arises, such as a lost package or delivery to the wrong address, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue promptly and ensure a satisfactory outcome.

If you have any further questions or need assistance regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to help and provide you with the best possible shopping experience.

EXO-35 retains the right to modify this shipping policy at any time without prior notice. Please refer to the policy on our website for the most up-to-date information.