Privacy Policy

At EXO-35, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when purchasing woolen felt shoes from our website. By accessing and using our website, you consent to the practices described in this policy.

Information We Collect:
a. Personal Information: When you place an order, we may collect personal information such as your name, shipping address, billing address, email address, and phone number. This information is necessary to process and fulfill your order.

b. Payment Information: To facilitate secure payment transactions, we may collect payment details such as credit card information or other payment method details. Please note that we do not store or retain your complete payment information. It is securely processed and handled by trusted third-party payment processors. For the bigger quantity, we may go for LC.

c. Communication Information: If you contact our customer support team or subscribe to our newsletter, we may collect and store the information you provide during these interactions. This includes emails, messages, and any other correspondence.

d. Website Usage Data: We may collect non-personal information related to your interaction with our website, such as your IP address, browser type, operating system, pages visited, and referring website. This information helps us analyze website performance and enhance user experience.

How We Use Your Information:
a. Order Processing: We use the information you provide to process and fulfill your woolen felt shoe orders. This includes order confirmation, shipment tracking, and customer support related to your purchase.

b. Communication: We may use your contact information to communicate with you regarding your orders, respond to inquiries, provide assistance, and send important updates about our products or policies. We may also send you promotional offers or newsletters if you have subscribed to them. You can opt out of these communications at any time.

c. Website Improvement: We analyze non-personal information and website usage data to improve our website, enhance user experience, and optimize our product offerings.

d. Legal Compliance: We may use or disclose your information when required by law, regulation, legal process, or governmental request. This includes protecting our rights, safety, or property, and addressing fraud or security issues.

Data Security:
a. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

b. We ensure that access to your personal information is limited to authorized personnel who require it for legitimate business purposes. We regularly review and update our security procedures to maintain the integrity and confidentiality of your information.

Third-Party Disclosure:
a. We may share your personal information with trusted third parties who assist us in providing services and fulfilling orders. These third parties include shipping carriers, payment processors, and other service providers who help us in conducting our business.

b. We do not sell, trade, or transfer your personal information to external parties for marketing purposes without your explicit consent. However, we may disclose your information if required by law or to protect our rights, safety, or property.

Cookies and Tracking Technologies:
a. Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies or alert you when they are being used. However, this may impact certain functionalities of our website.

b. We may also use third-party analytics services to gather and analyze non-personal information about website usage. These services help us understand user behavior, track trends, and improve our website’s performance.

Children’s Privacy:
a. Our website is not intended